FAQs & answers you can adapt¶
Questions new sellers ask¶
Do I need to open Etsy before using DraftSprite?
You need an Etsy shop to sell on Etsy or connect that shop to DraftSprite. You can read this guide and try the public mock-up demo without opening a shop. Connection availability depends on your DraftSprite account.
Does DraftSprite print or dispatch my orders?
DraftSprite prepares listing content. Printing, fulfilment, production payments and customer delivery are handled through your own process or production partner. Check your supplier integration separately.
Will DraftSprite publish for me?
No. Review the generated content and, when Etsy handoff is available to your account, send an unpublished draft. You choose when to publish it in Etsy.
Do I need hundreds of products before opening?
No. Start with a manageable collection you can explain and fulfil well. Add products as you learn what your customers respond to.
Can I sell both physical and digital prints?
Yes, but make the product type clear. Separate physical and digital listings are a straightforward starting point. A physical listing with an option called Digital does not automatically deliver Etsy download files.
What if I do not make sales straight away?
Check whether the product, images, price and delivery are clear before changing everything. Keep notes about the changes you make. A new shop needs time to learn from real visitors, and no guide or tool can promise sales.
Customer FAQs to personalise¶
The examples below are starting points. Replace every bracketed detail, remove options that do not apply and check that the result matches your listing and shop policies.
Is a frame included?¶
This listing is for [an unframed print / a framed print / digital files].
[If appropriate: Frames shown in the room images are styling examples and are not included.] Please check the selected option and listing details before ordering.
What sizes do you offer?¶
The available sizes are listed in the product options. Measurements refer to [the paper / the printed artwork / the frame, as applicable].
If you are matching an existing frame, please check its opening size before ordering. Message us if you would like help choosing an option.
When will my print arrive?¶
Your print is normally prepared within [your actual processing time]. Delivery time then depends on the destination and service selected.
Please use the estimated delivery information shown on the listing. If you need an item for a particular date, contact us before ordering so we can check what is possible.
Will the colours match my screen?¶
Colours can look slightly different between screens and printed products. We aim to show the artwork clearly, but your display settings, the paper and the printing process can affect its appearance.
What if my order arrives damaged?¶
Please contact us through Etsy with your order number and photos of the item and packaging. We will review the problem and explain the next steps.
Keep the packaging until we have replied, where possible, as it may help us investigate with the delivery provider.
How do I access my digital files?¶
This listing is a digital download. No physical item will be posted.
After payment is confirmed, follow Etsy's download instructions to access your files. If you cannot find the download, check Etsy's help page or contact us with your order number.
Link buyers to Etsy's digital-download help for current access instructions.
Can I request another size or a personalised print?¶
Please message us before ordering with the size or change you would like. We will confirm whether it is possible, the price and the expected timing before you place an order.
Only use this answer if you actually offer those requests. For returns and cancellations, write an answer that matches your Etsy policies and the requirements that apply to the product and customer. Do not copy a blanket “no refunds” statement.
Reviewed 14 October 2026 · Suggest a correction